LIVE SALE TOTAL: $92.21

Shipping Information / Refund Policy

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SHIPPING INFORMATION

We do our very best to get your order to you as quickly as possible. We also put in a lot of care to ensure your crystals arrive to you in a safe and secure way. All parcels are shipped using Australia Post nationwide from Gregory Hills, Sydney. We have the following shipping options available - standard, express & insurance options

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Due to shipping delays with Australia post at the moment, orders may sometimes taking longer than expected to arrive. Please consider this when placing your order.

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We put a lot of care into packaging your order to make sure that it arrives to you safely, however every now and then Australia Post may have damage caused in transit - it is for this reason that we strongly suggest that you add postage insurance to your order at checkout. PLEASE NOTE: we are NOT liable for any damage caused during transit, as all items are inspected and all perfectly fine when prepared for postage, however we will accommodate as much as possible with any damage that may be caused during your parcels travel to you and will work with you to get this fixed with Australia Post. PLEASE select the insurance option on your parcel at checkout to ensure that if such transit damage does occur you can recover the cost of your damaged item. Once the package has been received by Australia Post the package then becomes the responsibility of Australia Post and they are then liable for any damage caused if you select insurance  on your package. 

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Order Processing time is approximately 3-10 days for packaging your order plus the shipping times listed at our checkout page.

 

PLEASE NOTE: During our SALES and LIVE SALES please expect packaging delays as we usually get swamped with orders and we work very hard to get our orders out in a timely manner for our gorgeous customers.

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Once your order has been shipped you will receive a tracking number to track your order. Your tracking number identifies where your order is throughout the travel to your destination
 

If you have any questions regarding your order, please do not hesitate to contact us and we will be happy to assist.

 

FLAT RATE SHIPPING OFFERED AUSTRALIA WIDE FROM $13.00

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FLAT RATE SHIPPING OFFERED TO NEW ZEALAND FROM $29.50

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FLAT RATE SHIPPING OFFERED TO US & CANADA FROM $39.50

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LIVE SALE ORDER SHIPPING FOR INTERNATIONAL ORDERS OVER 1 KILO WILL BE WEIGHT BASED AND YOU WILL BE NOTIFIED OF YOUR SHIPPING CHARGE BEFORE CHECKOUT.

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PLEASE NOTE: WHERE ANY IMPORT DUTIES OR TAXES ARE PAYABLE IN A DESTINATION THE CUSTOMER IS SOLELY RESPONSIBLE FOR PAYMENT OF THOSE. ONCE YOUR ORDER LEAVES OUR SHOP ANY TAX LIABLE FOR WILL NOT BE OUR RESPONSIBILITY

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REFUND POLICY

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We are 100% confident the the items you will receive are amazing quality (just check out our 100% 5 star reviews of our very happy customers) however, if you any reason you are dissatisified with your items purchased please contact us at crystalsanctuarybyshona@gmail.com and we can discuss your issues. We have an amazing customer satisfaction rate and are extremely proud of that. We do not refund for change of mind however we are more than happy to discuss possible exchanges  with customers own cost for shipping for change of mind. We take a massive amount of pride in the items we send out to our customers and our reviews prove that. WE ONLY WANT 100% SATISFACTION FROM OUR BEAUTIFUL CUSTOMERS AND WE ARE ALWAYS VERY HAPPY TO FIND A SOLUTION TO ANY ISSUE.